Terms & Conditions
Terms & Conditions
This statement was last updated on 30 June 2026.
Welcome to Filtered Water Systems. These Terms and Conditions outline the rules and conditions for using our website, purchasing our products, booking our services, and engaging with our business.
By accessing this website, placing an order, making a booking, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, you should not use this website or purchase from us.
1. About Filtered Water Systems
Filtered Water Systems provides water filtration products, replacement filters, water filter taps, reverse osmosis systems, whole house filtration systems, installation-related services, filter replacement services, and related information.
In these Terms and Conditions:
“we”, “us” and “our” refer to Filtered Water Systems.
“you” and “your” refer to the website visitor, customer, purchaser, or person making a booking.
“website” refers to the Filtered Water Systems website.
“products” refers to any water filtration systems, filters, taps, parts, accessories, or other items sold by us.
“services” refers to installation, booking, water testing, filter replacement, consultation, or other services offered by us.
2. Legal Disclaimer
The information on this website is provided for general information purposes only. While we aim to keep all information accurate and up to date, we do not guarantee that all product descriptions, pricing, availability, installation information, technical information, or website content will always be complete, current, or error-free.
Water quality, plumbing layouts, installation requirements, and filtration needs can vary between properties. Any information provided on this website should not be taken as professional plumbing, electrical, health, or legal advice.
You should seek advice from a licensed plumber, electrician, water testing provider, health professional, or legal adviser where required.
3. Use of This Website
You may use this website for lawful purposes only. You agree not to use this website in a way that may damage, disable, overload, impair, or interfere with the website or the experience of other users.
You must not attempt to gain unauthorised access to any part of the website, customer account, payment system, server, or database connected to this website.
We reserve the right to refuse access, cancel orders, or suspend service where we believe there has been misuse of the website or breach of these Terms and Conditions.
4. Product Information
We make reasonable efforts to display product information, images, descriptions, specifications, features, colours, dimensions, and pricing accurately.
However, product images are for illustration purposes only. The actual product may vary slightly due to manufacturing updates, lighting, screen display settings, packaging changes, colour variations, installation environment, or supplier changes.
Some products may include optional upgrades, colour choices, stands, covers, fittings, filters, cartridges, or installation options. It is your responsibility to review the product details and selected options before placing an order.
5. Water Filtration Performance
Our products are designed to improve water quality by reducing selected contaminants, sediment, chlorine, taste, odour, and other substances depending on the system and filters selected.
Filtration performance may vary depending on water source, water pressure, plumbing condition, filter type, installation method, flow rate, usage, and maintenance.
Unless specifically stated, we do not guarantee that a product will remove every contaminant from your water or make unsafe water safe to drink. For non-mains water, tank water, bore water, or suspected contaminated water, independent laboratory testing may be required before selecting a filtration system.
6. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products or services.
We reserve the right to accept, reject, cancel, or amend an order for reasons including stock availability, pricing errors, incorrect product information, payment issues, delivery limitations, suspected fraud, or other reasonable business reasons.
If we cancel an order after payment has been made, we will provide a refund for the amount paid for the cancelled item or service.
7. Pricing and Payment
All prices are listed in Australian dollars unless otherwise stated.
Prices may change at any time without notice. The price payable for an order is the price displayed at the time you place the order, unless there has been a clear pricing or website error.
Payment must be made using the payment methods available at checkout or otherwise approved by us. Orders may not be processed until payment has been received or approved.
If third-party payment providers are used, such as credit card processors, payment gateways, or buy-now-pay-later providers, your use of those services may also be subject to the provider’s own terms and conditions.
8. Quotes, Bookings and Service Requests
Any quote, estimate, or booking request provided by us is based on the information available at the time.
Installation, plumbing, electrical work, trenching, digging, concrete work, additional fittings, access issues, difficult site conditions, or unexpected property requirements may result in extra costs.
A booking request is not confirmed until we confirm the appointment with you.
You are responsible for ensuring that safe and reasonable access is available at the property. This includes access to the installation area, water supply, power supply where required, gates, garages, driveways, and any relevant plumbing points.
If you live in a rental property, apartment, strata property, commercial property, or shared building, you are responsible for obtaining any required permission before installation or service work begins.
9. Installation Services
Where installation services are arranged, the final installation method may depend on your property’s plumbing layout, water pressure, available space, location of the mains water line, existing pipework, drainage, electrical access, and safety requirements.
We may recommend that certain work be completed by a licensed plumber or electrician. We do not take responsibility for work completed by third-party tradespeople unless they are directly engaged and managed by us.
If installation cannot proceed due to unsafe conditions, lack of access, incorrect information provided, unsuitable plumbing, missing approvals, or other site issues, the appointment may need to be rescheduled and additional costs may apply.
10. Outdoor Installations and Weather Protection
Some filtration systems may be installed outdoors. Where a system is installed outside, we strongly recommend suitable weather protection, such as a stainless steel cover and stand where available.
If a filtration system is installed outdoors without proper protection, exposure to sun, heat, UV, rain, weather, impact, or environmental conditions may damage the housings, fittings, cartridges, or other components.
Damage caused by weather exposure, lack of cover, misuse, incorrect installation, neglect, or failure to maintain the system may not be covered by standard warranty terms, subject to your rights under the Australian Consumer Law.
11. Product Options, Colours and Custom Orders
Some products may offer optional upgrades, including stainless steel covers, stainless steel stands, powder coating colours, filter upgrades, tap colours, fittings, or other custom selections.
Customised, powder-coated, special-order, installed, opened, or used products may not be eligible for change-of-mind returns unless required by law.
Colours may appear different on screen compared to the final product due to lighting, screen settings, powder coating batches, photography, and finish variations.
12. Shipping and Delivery
We aim to process and dispatch orders within a reasonable time. Delivery times are estimates only and may vary due to courier delays, stock availability, supplier delays, public holidays, remote locations, incorrect delivery information, or events outside our control.
You are responsible for providing accurate delivery details. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete delivery information.
Risk in the products passes to you once the products are delivered to the address provided, unless otherwise required by law.
13. Stock Availability
Product availability may change without notice. If an item is out of stock after you place an order, we may contact you to offer a replacement product, delayed delivery, backorder option, or refund.
We do not guarantee that all products displayed on the website will be available at all times.
14. Returns, Refunds and Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement, refund, cancellation, or other remedy if a product or service fails to meet a consumer guarantee.
Nothing in these Terms and Conditions excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or any other applicable law.
For change-of-mind returns, we may accept returns at our discretion where the product is unused, unopened, in original packaging, not installed, not damaged, and not a custom or special-order item. Return shipping costs may be your responsibility unless the product is faulty or otherwise required by law.
To request a return, refund, or warranty assessment, you must contact us with your order details, proof of purchase, photos where relevant, and a description of the issue.
15. Warranties
Products may include manufacturer warranties or supplier warranties. Any warranty provided is in addition to your rights under the Australian Consumer Law.
Warranty coverage may not apply where damage or failure is caused by misuse, incorrect installation, lack of maintenance, unauthorised modification, weather exposure, excessive water pressure, unsuitable water conditions, failure to replace filters, physical damage, neglect, or use outside the product’s intended purpose.
You must follow product instructions, maintenance requirements, filter replacement schedules, and installation recommendations to help maintain product performance and warranty eligibility.
16. Filter Replacement and Maintenance
Water filtration systems require ongoing maintenance, including filter replacement. Filter life may vary depending on water quality, usage, flow rate, water pressure, and the type of system installed.
It is your responsibility to replace filters within the recommended timeframe or sooner if water flow, taste, odour, or performance changes.
Failure to replace filters on time may reduce filtration performance and may cause damage to the system or connected appliances.
17. Subscription and Reminder Services
If we offer filter subscriptions, automatic replacement deliveries, or reminder services, the details of the subscription will be shown at the time of purchase or sign-up.
You are responsible for keeping your contact details, delivery address, and payment information up to date.
You may request to update, pause, or cancel a subscription according to the subscription terms provided at the time of sign-up.
We are not responsible for missed reminders, failed emails, incorrect contact details, or delays caused by third-party platforms.
18. Free Water Testing and Recommendations
Where we offer free water testing, consultations, or recommendations, these services are intended to help guide product selection.
Any water test result provided by us may be indicative only unless completed through an accredited laboratory.
Product recommendations are based on the information available at the time and may not account for hidden plumbing issues, future water quality changes, or site-specific conditions that are not visible or disclosed.
19. Cancellations and Rescheduling
If you need to cancel or reschedule a booking, you should contact us as soon as possible.
We reserve the right to charge a cancellation or call-out fee where a booking is cancelled late, access is not available, the customer is not present, the site is unsafe, or the appointment cannot proceed due to circumstances outside our control.
If we need to reschedule due to illness, weather, stock delays, vehicle issues, supplier delays, or other reasonable business reasons, we will contact you to arrange another suitable time.
20. Customer Responsibilities
You agree to provide accurate information when placing an order, booking a service, requesting a quote, or contacting us.
You are responsible for ensuring that the product you purchase is suitable for your intended use, property, plumbing setup, and water source.
You are also responsible for reading product information, following maintenance instructions, replacing filters on time, and contacting us if you notice an issue with your system.
21. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, website design, videos, icons, and other materials, is owned by or licensed to Filtered Water Systems unless otherwise stated.
You must not copy, reproduce, distribute, modify, republish, upload, transmit, or use any website content for commercial purposes without our written permission.
22. Third-Party Links and Services
This website may contain links to third-party websites, payment providers, shipping providers, manufacturers, or other external services.
We are not responsible for the content, accuracy, availability, privacy practices, or terms of any third-party website or service.
Your use of third-party services may be subject to their own terms and conditions.
23. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, including loss of profit, loss of business, loss of opportunity, water damage caused by third-party installation, misuse of products, failure to maintain products, or issues caused by property conditions outside our control.
Nothing in these Terms and Conditions limits your rights under the Australian Consumer Law.
24. Website Errors and Availability
We do not guarantee that the website will always be available, secure, uninterrupted, or free from errors.
We may update, change, suspend, remove, or discontinue any part of the website at any time without notice.
We may correct errors, inaccuracies, or omissions, including after an order has been submitted.
25. Privacy
Your use of this website may involve the collection and handling of personal information.
Please refer to our Privacy Policy for information about how we collect, use, store, and protect your personal information.
26. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time. The updated version will be published on this page with the latest update date.
By continuing to use the website or purchase from us after changes are made, you agree to the updated Terms and Conditions.