Privacy Policy
Privacy Policy
This Privacy Policy was last updated on 17 July 2026.
At Filtered Water Systems, we respect your privacy and are committed to protecting the personal information of our customers, website visitors and people who contact us.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, make an enquiry, request a quote, book a service, purchase a product, subscribe to reminders, or otherwise communicate with us.
Legal Disclaimer
The information in this Privacy Policy is provided to explain how Filtered Water Systems handles personal information. It is not legal advice.
Privacy obligations can vary depending on the nature of a business, the type of information collected, and applicable Australian laws. If you require legal advice about your privacy rights or obligations, you should seek advice from a qualified legal professional.
1. About Filtered Water Systems
Filtered Water Systems provides water filtration products and related services, including water filtration systems, reverse osmosis systems, whole house filtration systems, replacement filter cartridges, water filter taps, installation-related services, filter replacement services, water testing enquiries, product support and customer service.
In this Privacy Policy:
“we”, “us” and “our” refer to Filtered Water Systems.
“you” and “your” refer to customers, website visitors, users, and people who contact us.
“personal information” means information that identifies you or could reasonably identify you.
2. What Personal Information We Collect
We may collect personal information that you provide to us directly, including:
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your name;
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email address;
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phone number;
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billing address;
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delivery address;
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installation address;
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business name, if applicable;
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order details;
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payment-related information;
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product enquiries;
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quote requests;
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booking details;
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water test enquiries;
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service history;
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filter replacement preferences;
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subscription or reminder preferences;
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messages, feedback, reviews or communications you send to us.
We may also collect limited technical information when you use our website, including:
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IP address;
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device and browser information;
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website usage data;
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pages visited;
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time spent on pages;
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referral sources;
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general location information;
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cookies and tracking data.
We do not intentionally collect sensitive personal information unless it is necessary for a specific reason and you have provided it to us voluntarily.
3. How We Collect Personal Information
We may collect your personal information when you:
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visit our website;
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complete a contact form;
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request a quote;
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book a water test;
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book an installation or service;
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purchase a product online;
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subscribe to filter replacement reminders;
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subscribe to email updates;
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contact us by phone, email, SMS, website form or social media;
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leave a review or provide feedback;
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interact with our website, advertisements or online content.
Some information may be collected automatically through cookies, website analytics, tracking tools, Wix website features, and third-party tools used to operate and improve our website.
4. Why We Collect Personal Information
We collect personal information so we can:
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provide and operate our website;
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process orders and payments;
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arrange shipping and delivery;
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respond to enquiries;
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prepare quotes;
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book water tests, installations and services;
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provide customer support;
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recommend suitable water filtration products;
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send order confirmations, booking updates and service messages;
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send filter replacement reminders;
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manage subscriptions or customer accounts;
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improve our website, products and services;
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keep business records;
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prevent fraud or misuse of our website;
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comply with legal, accounting and regulatory obligations;
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send marketing messages where permitted.
We only collect personal information that is reasonably necessary for our business activities.
5. Payment Information
When you make a purchase, payment information may be processed through secure third-party payment providers.
We do not intentionally store complete credit card details on our own systems. Payment processing may be handled by secure payment gateways or platforms connected to our website.
Your use of third-party payment services may also be subject to the privacy policies and terms of those providers.
6. How We Store and Protect Personal Information
Our website is hosted on the Wix.com platform. Wix provides the online platform that allows us to display our products and services, receive enquiries, process orders and operate our website.
Your information may be stored through Wix’s data storage, databases and general applications. Wix stores data on secure servers behind a firewall.
We may also store information using business tools such as email systems, customer relationship management systems, shipping platforms, accounting tools, booking tools, marketing tools and customer support systems.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online system, website, email service or electronic storage method can be guaranteed to be completely secure.
7. How We Use and Share Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide our products and services.
This may include:
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website hosting providers;
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payment processors;
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shipping and courier providers;
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suppliers and manufacturers;
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CRM and customer service platforms;
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email marketing providers;
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booking and scheduling tools;
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analytics and advertising platforms;
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accountants, bookkeepers or professional advisers;
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plumbers, installers, electricians or service providers where required for a booking;
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government, regulatory or law enforcement bodies where required by law.
We only share personal information where it is reasonably necessary for our business activities, where you have consented, or where required or permitted by law.
We do not sell your personal information.
8. Shipping and Delivery Information
If you purchase products from us, we may share your name, delivery address, phone number, email address and order details with shipping providers or courier services so your order can be delivered.
This may include third-party shipping platforms used to create labels, manage shipping, provide tracking and process deliveries.
9. Installation and Service Information
If you book an installation, water test, filter replacement or service appointment, we may collect and use information about your property, plumbing access, preferred appointment time, product selection and service history.
Where required, we may share relevant booking or site information with plumbers, electricians, installers, technicians or service providers involved in completing the work.
10. Marketing Communications
We may contact you by email, phone, SMS or other communication methods for service-related messages, including order updates, booking confirmations, delivery updates, support messages and filter replacement reminders.
Where permitted, we may also send promotional messages, product updates, special offers or educational content about water filtration.
You can unsubscribe from marketing emails by using the unsubscribe link in the email, or by contacting us directly.
Even if you unsubscribe from marketing messages, we may still contact you about important service-related matters, including orders, bookings, payments, delivery, warranty issues or customer support.
11. Cookies and Tracking Tools
Our website may use cookies and similar tracking technologies to improve website performance, understand visitor behaviour, remember preferences, support website security, process orders, and assist with marketing or analytics.
Cookies are small files stored on your device when you visit a website.
We may use cookies or tracking tools provided by Wix and other third-party services, including website analytics, advertising tools and applications connected to our website.
Third-party services may use their own cookies and tracking technologies. Their practices are governed by their own privacy policies.
You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of our website may not function properly if cookies are disabled.
12. Website Analytics and Advertising
We may use website analytics and advertising tools to understand how visitors use our website, improve our content, measure advertising performance and provide more relevant information to customers.
These tools may collect information such as pages visited, device type, browser type, approximate location, referral source and interactions with our website.
This information may be aggregated or de-identified where possible.
13. Accessing or Correcting Your Information
You may contact us to request access to the personal information we hold about you.
You may also ask us to correct, update or amend your personal information if it is inaccurate, incomplete or out of date.
Before providing access or making changes, we may need to verify your identity.
14. Withdrawing Consent and Deleting Information
You may contact us if you would like to withdraw consent, unsubscribe from marketing, update your preferences, or request deletion of personal information we hold about you.
In some cases, we may need to keep certain information for legal, accounting, warranty, dispute resolution, fraud prevention or business record-keeping purposes.
15. Overseas Disclosure
Some third-party platforms and service providers we use may store or process information outside Australia.
This may include website hosting, payment processing, email marketing, analytics, advertising, customer management, cloud storage, shipping or software services.
Where we use third-party providers, we take reasonable steps to use reputable services and manage personal information responsibly.
16. Children’s Privacy
Our website, products and services are intended for general customers and are not directed at children.
We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided us with personal information, please contact us so we can review and address the matter.
17. Links to Other Websites
Our website may contain links to third-party websites, suppliers, manufacturers, payment providers, shipping providers, social media platforms or other external services.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policies of any external websites or services you choose to use.
18. Data Retention
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include keeping information for customer support, order records, warranty records, tax and accounting requirements, legal obligations, dispute resolution, fraud prevention, and business administration.
When personal information is no longer required, we will take reasonable steps to delete it, de-identify it, or securely store it in accordance with our business and legal requirements.
19. Privacy Complaints
If you have a concern or complaint about how we handle your personal information, please contact us using the details below.
We will take reasonable steps to review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for further information.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the updated date. Changes take effect when they are posted on our website.
We encourage you to review this Privacy Policy regularly so you understand how we handle personal information.
21. Contact Us
If you would like to access, correct, update or delete personal information we hold about you, unsubscribe from marketing, make a privacy enquiry, or lodge a privacy complaint, please contact us:
Filtered Water Systems
Email: sales@filteredwatersystems.com.au
Phone: +61 478 800 996
Website: https://www.filteredwatersystems.com.au